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‎10-24-2019 08:05 PM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

In the process of updating a new release notebook but getting the dreaded base system device within Device Manager.

I have downloaded and installed ALL drivers available on this website.

There are the particulars Im getting when looking at the properties:

 

General TAB:

Location: PCI Slot 4 (PCI bus 4, device 0, function 0

 

Device Status:

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver.

 

Events:

Information

Device PCI\VEN_8086&DEV_15E8&SUBSYS_8549103C&REV_06\10E9ACD82C00AA0000 requires further installation.

 

Event Viewer:

Device PCI\VEN_8086&DEV_15E8&SUBSYS_8549103C&REV_06\10E9ACD82C00AA0000 was configured.

 

Any suggestions on what driver I need to solve this?

 

5 REPLIES 5

‎10-24-2019 09:18 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the Intel Thunderbolt 3 Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99294.exe

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‎10-24-2019 09:29 PM

HP Recommended

Thanks for your help but that didnt resolve the issue.

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‎10-25-2019 06:44 AM - edited ‎10-25-2019 06:48 AM

HP Recommended

You're very welcome.

 

There are two different drivers that have support for that ID.

 

See if this one works instead.

 

Intel Thunderbolt 3 connection management application and driver

 

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96369.exe

 

One of the two I posted should work because the setup information files both show support for the hardware ID you posted.

 

You may have to try manually installing the driver for either file as follows...

 

Go to the device manager, click on the base system device needing the driver.

 

Click on the driver tab.  Click on Update driver. 

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the files.

 

They will be located in C:\SWSetup\sp99294 and sp96369.

 

Make sure the Include subfolders box is checked and see if the drivers from either one of those folders install the device.

 

Then restart the PC.

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‎12-11-2019 09:43 AM

HP Recommended

i had the exact same issue with the G6 and sp96369 fixed mine. 

sp99294 did not.

 

thank you!!!!!

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‎12-11-2019 10:34 AM

HP Recommended

You're very welcome.

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