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Jb130
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Bit Locker

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HP Envy
Microsoft Windows 10 (64-bit)

Hello, I allowed my HP Envy laptop to update, It updated BIOS I think, and after updating it came onto the Bit Locker screen (due to changes in Secure Boot), and I never installed it or set it up. I do not have the recovery key, and I’ve checked my microsoft accounts. Is there any way to recover it? I have some school files on there a really need to get to.

I was signed into one drive/outlook via my university and is it possible they could have done that? 

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klaaspieters
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it is because of a wrong HP bios update.    hopefully HP can send a fix

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mandimath
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The exact same thing happened to me last week (June 20th-21st).  I have no bit locker recovery key set up in my personal Microsoft account but it is turned on and I am locked out.  I did not set it up myself either. I was logged into my university one drive account the last time I accessed the computer. 

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Exa_05
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I have the exact same issue. HP has been attempting to rectify the issue for 3 months to no avail. I can’t afford to lose my data!

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WAWood
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@Exa_05 

 

To ALL the posters in this thread:

1) This is not a BIOS update flaw -- this is NORMAL procedure

2) You did not install Bitlocker; HP did at the factory -- which is why it is on the PC

3) You can tell BitLocker is installed by looking at the drives in File Manager and noticing they have special icons on them

4) The first thing you are supposed to do with a BitLocker drive is use the MS utility to back off the key to a USB stick.  You need that because after a BIOS update, the PC will then prompt for the key to allow you access back into the drive.

 

See if this thread helps your situation:  https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Bitlocker-continuous-prompts-for-entering-the...

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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