BitLocker recovery key isn’t in Microsoft account where it’s supposed to be. Says try a diff URL.

[tmoney007]

I got the blue screen, BitLocker recovery key, on my Omen 30L, what I did was download Apex legends and allowed EA account to merge with my Microsoft account to play, and I remembered I updated Battlefield 2042. The next day which was a week ago, “Blue screen of death”. I’ve tried everything, the command prompt, advanced options, even the reboot won’t let me do it. I can’t even wipe it clean, what kind of crap is that. I took it to geek squad at Best Buy, they said they would do what I did so they can’t help and for me to reach out to Microsoft. “Ok really” what has Microsoft done. In my Microsoft account in the manage BitLocker keys, it tells me nothing is there and try a different URL. and it shows that my omen location is disabled. Is there any hope left in the world? If not any advice on a new hard drive with windows installed and where to get. Thanks guys I know there’s some smart guru’s out there.

[Irfan_06]

Hi @tmoney007,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for information related to the Bitlocker key for your Laptop.

Kindly refer to the step 'Retrieve the recovery key from your Microsoft account' on this link and let me know if that helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support