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Locked

‎01-16-2025 12:30 PM

HP Recommended
Product: HP Pavilion All-in-One PC 27-ca1000i (4N5D8AV)

Got BL Screen asking for key.i never installed bl so i dont have key.went to ms account found keys  there.none worked.cant boot  nothing .two yr old comp

Im 80 nontechy

 

1 person had the same question
1 REPLY 1

‎01-16-2025 01:43 PM - edited ‎01-16-2025 05:31 PM

HP Recommended

Greetings @pymkatz 

 

Welcome back to the Forum.

 

Sorry to see this.

 

Microsoft is enabling BitLocker in Control Panel>Device Encryption on consumer PCs.

 

The user has no idea BitLocker is enabled.

 

Sometimes the TPM gets corrupted or it can happen after a BIOS update. Then a valid BitLocker recovery key will not work.

 

All data on the encrypted disk is inaccessible. I hope you have been doing routine data backups to external media.

 

You're going to have to reinstall Windows if the BitLocker key does not work.

 

You can do the HP Cloud Recovery option.

 

Disable BitLocker on all drives after doing a HP Cloud Recovery.

 

Regards

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