Black Screen >>checking media presence........ >>no media present ....

[csd4]

HP 18 all in one >>checking media presence........ >>no media present .... After face this error pc hung up keyboard not working

Serial No:- [personal info removed]

Product No:-e9v22aa#acj

Model No:-185017in

[Nal_NR]

Hi @csd4,

Welcome to the HP Support Community. 

I'd like to help!

Is there anything else to the message like a "PXE" error? This normally comes up when it's set to boot from a network or media. Boot into BIOS/UEFI Setup to check the Boot order Priority. For a UEFI install first priority should only be Windows Boot Manager, for the older Legacy BIOS the Windows Hard drive should be set first. To check which mode Windows is installed in, type System Information in the Task Bar Search box, open SysInfo and look for BIOS Mode.

I hope this helps. Feel free to ask back any questions and keep me posted.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @csd4,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @csd4,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.