cancel
Showing results for 
Search instead for 
Did you mean: 
WayneJL
New member
1 0 0 0
Message 1 of 2
3,121
Flag Post

Black screen

HP Recommended
HP 110-020
Microsoft Windows 8.1 (32-bit)

Product No. H5P39Aa#ABA

 

PROB: Microsoft sent updates. I selected install then restart. I left the room for 1/2 hour. Returned to blank, black screen. I’ve completed all the tests: system, component, and both short and extensive hard drive tests—all Passed. Called MS who said I was not the first call about this yesterday. They assigned me a Case Number, saying the operating system is not working. I have also performed several other tests per Just Answer. 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 2 of 2
Flag Post
HP Recommended

@WayneJL I suggest you boot the device into safe mode and check if it works, if that does, disable all the Microsoft services using the run command (Windows + R and writing MSCONFIG, then select the services followed by disable services) Once done restart the device back into normal mode and check if that works.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation