Blank screen on start up

[Coathy]

My HP Stream 11 starts with a blank screen on start up. Responds sometimes with a hard reset but doesn't always. Have changed settings to do nothing when lid is opened or power button is pressed but still having problems.

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support Forum. Welcome !

Seems like a driver issue to me.

Please, use HP Support Assistant => http://support.hp.com/us-en/document/c03467905

Ensure you have applied all the latest drivers and updates from HP.

Please, use Windows Update and check if you have installed all the latest patches.

Let me know if this works for you.

[greenbergmethew]

Before you begin troubleshooting your computer:

1. Disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories!
2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.
3. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning.

Step two: Connect an external monitor to test the display:

1. If there are no sounds from the computer when the power is turned on, check for a different problem; such as a loose RAM memory chip or disconnected hard drive.
2. If you are having trouble viewing the external monitor, click f4 (or the key with this symbol to switch the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing this key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.

• If an image displays on the external monitor, there may be a graphics driver conflict with the notebook’s LCD display. With the external monitor connected, download and install the latest drivers for your specific computer and graphic chip set.

1. If you do not have an external monitor, it may be possible to see an image by switching the LCD display to a low resolution mode. To change the resolution, turn on the computer, and press the f8 key. If the graphic display is working at the BIOS level, a text screen displays and you can select the Enable low-resolution video option. If the graphics display is not working at the BIOS level, contact an authorized repair center.

Step three: Disconnect all peripherals and repeat the hard reset:

• Even when instructed to disconnect all peripheral devices from the notebook before doing a hard reset, some devices are often overlooked.
• Double-check that all devices are disconnected including: external keyboard and mouse (wired or wireless), USB connected external drives and devices, thumb drives and flash drives, network storage devices, PC card, SD memory cards, express card, eSata connections, firewire or similar devices, printer, scanner, camera, port replicator, or docking station, any CD/DVD from the optical disc drive, and any media from the multi-card reader.

Test for memory module problems:

When you try to turn on a computer, one of the first hardware tests performed is the memory check. If the start up test cannot access the memory chips, the testing stops and no additional actions can be taken. In other words, when you press the power button the LEDs may glow for a moment and a fan may start to spin, but then all action stops.

Test for hard drive problems using the hard drive self test:

1. Plug the AC Adapter into the computer.
2. Turn off the computer and wait 5 seconds.
3. Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup Menu.
4. Use the Left Arrow or Right Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools.
5. Select Primary Hard Drive Self Test, and press the Enter key to start the test.

• If any test fails, contact HP service and support for instructions on how to order a replacement hard drive.
• If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.

Test for hard drive problems using HP PC Hardware Diagnostics (UEFI):

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) home page displays.

1. Select Component Tests from the list.

1. Select Hard Drive on the Component Tests page.

1. Click Quick Test, then click Run Once.

• When test is complete the results are displayed on the screen. Test results can also be found in the Test Logs on the Main Menu.

 

• Click Main Menu, select Component Test.

1. Click Hard Drive, then click Extensive Test.
2. Click Run Once.

1. When the Extensive Test is complete, the results are displayed on the screen.

[Coathy]

Thanks alot, i downloaded 3 drivers on updates and that seems to have fixed the problem. Appreciate your help. Thanks ☺

[Hkale-18]

my hp laptop does not start up, then I always preffered to disconnect battery & restart it always.

please help.