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Im4yoga
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Blinking LED power light

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Pavilion 15 laptop
Microsoft Windows 10 (64-bit)

LED blinks quickly  5 times and then pauses all the time, whether unit is on, off, charging, not charging. When computer is off, powered down, and not charging, the battery discharges 10% in the first 24 hours. It appears the unit does not power down but goes into sleep mode. Even when turning off by holding down the power button. Initially is 13 months old. 

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Im4yoga
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To clarify this, the subject LED is next to the power inlet, NOT embedded in the power button switch. 

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Riddle_Decipher
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@Im4yoga To identify & understand what those blinking lights represent: Click here

Have you reset the computer to release excessive static? If not, use the below steps:

  • Ensure your device is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power cord from the PSU,
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power cord).
  • Press the power button to turn on your desktop.

Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community!

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Im4yoga
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I have discovered the solution. The problem is really that the normal shutdown function does not work properly.

The problem: Start Menu, Power icon, click "shut down" - The computer appears to sut down, but the LED on the side next to the power port blinks white 5 times and pause (not the LED embedded in the physical power button), and continues to do so, whether the A/C adapter is attached or not. When this happens, the battery is depleted by 10% in the first 12 hours. Further the power port LED does not indicate battery conditions correctly.

The Solution: Boot up computer, Start Menu, Power icon, click "sleep" and then press and hold down the physical power button at least 10 seconds  until the computer shuts down.

The Power LED will not function correctly, showing orange solid when charging, blink 5 times white while sleeping, etc... AND the battery will not discharge when A/C adapter is not plugged in.

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KrazyToad
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@Im4yoga

 

Thanks for keeping us posted

 

I'm glad you got this issue sorted out

 

Do visit our HP Support community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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