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‎02-02-2020 02:01 PM - edited ‎02-02-2020 02:03 PM

HP Recommended
Product: HP 290 g2 MT
Operating System: Microsoft Windows 10 (64-bit)

Ever since upgraded to BIOS version F40 from F31, I have been receiving system service exception blue screen. 

I noticed, since I have factory reset my HP,  that it looks like, the cause of this issue may have been related to my antivirus because, I have been getting the blue screen when I install the antivirus software (kaspersky small office 7).

Is there any way I can revert back to version f31. I recall reading somewhere that once the new version is installed you cannot go back to the old version. 

Any help would be appreciated. 

5 people had the same question
3 REPLIES 3

‎02-03-2020 08:31 AM

HP Recommended

Same BSOD, same HP 290 G2, same BIOS: with kaspersky endpoint 11 installed crash every 10/11 minutes

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‎02-06-2020 05:23 AM

HP Recommended

Same BSOD, same HP 290 G2, same BIOS: with kaspersky internet security 2020 crash every 10/11 minutes

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‎02-08-2020 06:50 PM

HP Recommended

Check up for any other driver outdated. Also verify when the issue starts, in Windows 1803, 1903, etc. To check this, press WINDOWS+R, type WINVER, press ENTER.

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