Blue screen with stop code: DRIVER_PNP_WATCHDOG

[ydrivers00]

Hello, 

My computer is having a blue screen with stop code: DRIVER_PNP_WATCHDOG. I tried looking it up online to find other solutions. I found some methods:

1. Change SATA Controller Settings in BIOS.
2. Check Volume Shadow Copy Service.
3. Run a full system scan with antivirus.
4. Run SFC to repair PC registry.
5. Run Windows Automatic Repair.

Yet, when I am in the BIOS settings, I do not have or see SATA controller. Can someone please assist me with this? 

Thanks so much!

[Kuroi_Kenshi]

Hi @ydrivers00,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

The DRIVER_PNP_WATCHDOG blue screen error can be troublesome. Here are some suggestions based on common methods to resolve this issue:

Change SATA Controller Settings in BIOS:

• If the option is not visible in your BIOS, it might be hidden under a different name or might not be available on your specific PC model. Checking your HP PC's user manual or contacting HP support for model-specific instructions might help.

Check Volume Shadow Copy Service:

• Ensure the Volume Shadow Copy service is running.
• Press Win + R, type services.msc, and press Enter.
• Locate Volume Shadow Copy, right-click, and select Start.

Run a Full System Scan with Antivirus:

• Use your preferred antivirus software to scan your system for any potential threats or malware.

Run System File Checker (SFC):

• Open Command Prompt as Administrator.
• Type sfc /scannow and press Enter.
• This tool will scan and attempt to repair your system files.

Run Windows Automatic Repair:

• Go to Settings > Update & Security > Recovery.
• Click Restart Now under Advanced Startup.
• Choose Troubleshoot > Advanced Options > Automatic Repair.

HP Support Assistant:

• HP Support Assistant is pre-installed on HP devices and helps maintain peak performance through automatic updates and built-in diagnostics.
• You can access it by clicking the question mark (?) icon in your taskbar or using Windows search to type ‘HP Support Assistant’.
• It offers tools like Fixes & Diagnostics and Guided Troubleshooters through HP Virtual Agent for resolving various issues.

For detailed step-by-step assistance, refer to: HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,