Blue screens

[bluescreenlla]

Windows 10. Getting blue screens. Cannot reboot desktop. I ran mdsched many times and getting 'memory error contact manufaturer'

[VikramTheGreat]

Hi @bluescreenlla,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for explaining the situation clearly. Repeated blue screens and Windows Memory Diagnostic reporting “memory error contact manufacturer” strongly indicate a hardware-level RAM failure rather than a software issue.

Steps to Resolve Memory Errors

1. Confirm the Error

• You’ve already run mdsched multiple times and got memory errors, so that’s a solid indicator.
• If possible, run HP PC Hardware Diagnostics UEFI: 
  • Restart your PC and press Esc repeatedly → F2.
  • Run Memory Test under Component Tests.
  • If it fails, the RAM is defective.

2. Reseat or Replace RAM

• Power off and unplug the desktop.
• Open the side panel.
• Remove the RAM sticks and reseat them firmly.
• If you have multiple sticks, test one at a time to identify the faulty module.

3. Update BIOS

• Go to Official HP® Support.
• Enter your desktop model.
• Download and install the latest BIOS update.

4. Replace Faulty RAM

• If diagnostics confirm failure, the only permanent fix is replacing the defective RAM.
• Use HP-certified memory or compatible modules (same speed and type).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat