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‎03-16-2023 03:53 AM

HP Recommended
Product: 15-ra048ur

Hello!
I have a laptop hp model rtl8723de, serial number 15-ra048ur, after reinstalling Windows and installing all the necessary drivers, a blurry image of the screen remains. Can you tell me how can I fix this problem? Perhaps you have a personal driver for this laptop model?

1 REPLY 1

‎03-16-2023 07:13 AM

HP Recommended

Hi:

 

When you click to expand the Display adapters device manager category in the device manager, there should be an Intel graphics adapter listed there.

 

If there is a Microsoft Basic Display adapter listed there, then you don't have the correct Intel graphics driver needed.

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