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‎01-21-2024 08:21 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

HELLO,

I HAVE AN HP PAVILION ALL IN ONE (TOUCH). WE HAD A POWER SURGE THAT GOT PAST THE ELECTRIC STRIP. NOW ALL THAT COMES UP THE SCREEN IS "BOOT DEVICE NOT FOUND" PLEASE INSTALL AN OPERATING SYSTEM. I KNOW NOTHING ABOUT COMPUTERS! IS THERE A QUICK FIX FOR DUMMIES? THANKS

2 REPLIES 2

‎01-21-2024 08:43 AM

HP Recommended

I see 13 people have viewed my comments. How do I know when someone has commented? Thanks

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‎01-21-2024 11:05 AM

HP Recommended

Make sure you can pass all diagnosticsl.

Tap the ESC key after powering on to run diagnostics. Do not allow any updates if disk or memory fail. If your system does not have BIOS diagnostics then install HP's UEFI diagnostics here.

 

See if you can get into safe mode and run startup repair.

https://support.hp.com/vn-en/document/ish_5000477-5000532-16

 

skip down to "Enter safe mode from outside windows"

do the startup repair.  If a problem post back here but ....

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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