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‎07-17-2019 06:25 PM

HP Recommended
Product: HP slim
Operating System: Unknown

Product name  Hp slim 

Product #  3LA09AA#ABA

Model# 290-p0027cb

BOOT DEVICE NOT FOUND 

please install an operating system on your hard disk.

Hard Disk -(3F0)

F2- system Diagnostics 

For more information, pls visit http://www.hp.com/go/techcenter/startup

1 person had the same question
1 REPLY 1

‎07-17-2019 07:45 PM - edited ‎07-17-2019 07:50 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Hi Pam-1,

 

Are you in warranty? Contact HP Support if you are (Link). HP would replace the HDD if it has failed and you are in warranty.

 

Your PC shipped with Windows 10 Home 64 bit. It also shipped with a slow, legacy, platter 1 TB HDD.

 

Did you run "F2" Hardware Diagnostics to verify disk failure? Your PC is about one year old. I would remove the chassis side panel and check power and data connections to the HDD. Also check the SATA data connection on the motherboard.

 

Premature HDD failure can occur at any point in time.

 

You can order HP Recovery media at this (Link). Or if this link expires at this (Link).

 

Or you can install Windows 10 clean at this Microsoft site (Link) using the Windows 10 (W10) media creation tool to create bootable W10 USB media.

 

Self service storage device replacement options are:

 

Platter HDD

SATA SSD

M.2 NVME drive

 

Your choice.

 

Let me know if you need assistance if you decide to do a clean W10 installation using Microsoft's media creation tool.

 

Regards

 

 

 

 

 

 

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