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HP Recommended
HP Compaq dc7900 Small Form Factor PC (ENERGY STAR)
Microsoft Windows 10 (32-bit)

Hello. I have a very severe problem with my HP Compaq dc7900 Small Form Factor PC. I turned it on and it does not boot to Windows and shows the following on a blue screen:

Recovery

Your PC needs to be repaired

The Boot Configuration Data for your PC is missing or contains errors.

File: \Boot\BCD

Code: 0xc00000f

You will be need to use a recovery tools. If you do not have these tools, contact your system administrator or PC manufactuer.

I don't have these tools. What can be the possible cause of this error? 

Specifications:

Memory: 5 GB DDR2

Disk: 500 GB

Floppy disk drive: 3.5, 1.44-MB

DVD Drive: Super Multi LightScribe

Processor: Intel Core 2 Duo E8400 3.0 GHz

Monitor: HP LP1965

Mouse: Genius DX-120

Keyboard: HP SK-2885

Memory card reader: ChipsBnk SD/MMCReader USB Device

HD2: TOSHIBA MQ01ABD050 USB Device

 

3 REPLIES 3
HP Recommended

Hello @Stanka1 

Sorry to hear that you are having problems ... I would like to help you.

(1) Try to repair BCD ( Windows boot configuration data )

How to Rebuild the BCD in Windows

 

(2) Please report your results

HP Recommended

I typed the following commands:

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd, and any of these commands does not help. I restarted my PC and showed an another error on blue screen:

Recovery

Your PC needs to be repaired

The operating system could not load because the critical system driver is missing or contains errors.

File: \WINDOWS\System32\Drivers\kbdhid.sys

Code: 0xc000021a

You will be need to use recovery tools. If you do not have these tools, contact your system administrator or PC manufactuer.

I do not have to reinstall Windows, because I have saved a lot of critical files and my files on that PC. 

HP Recommended

Hello @Stanka1 

 

The Windows file system could be corrupt or there is a hard disk error or undefined technical error

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.