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Mr_PC Student
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HP Recommended

Broadcom BCM43142 802.11 bgn Wi-Fi Adapter

HP Envy Phoenix 810-3310qe CTO
Microsoft Windows 10 (64-bit)

I have been having some problems with my wireless internet connection. The 5GHz WiFi service from my router is not showing up on my Windows 10 computer.

The system that I own is HP Envy Phoenix 810-3310qe CTO desktop. The WiFi adapter installed  in my system is a

Broadcom BCM43142 802.11 bgn Wi-Fi  Adapter. This card shows 802.11n,  802.11g and 802.11b network modes, Therefore my PC has 2.4 GHz network capability only.

I understand that, if I want my PC to display and connect to the 5Ghz network that my router (FiOS Quantum™ Gateway  Model FiOS-G1100) supports and provides, I need to upgrade my PC's WiFi adapter.

Please, I would like you to recommend the appropriate WiFi adapter for my desktop so I can replace it.

 

Mr_PC

 

 

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HP Recommended

Broadcom BCM43142 802.11 bgn Wi-Fi Adapter

Hi:

 

There is no such model number PC.

 

Is it an 810-330QE?

 

If so, you need to open up the PC, and see how many antenna cables are connected to the Broadcom wifi card in there now.

 

You can't direct swap to a dual band internal wifi card without having two antenna cables present.

 

The wifi card looks like the one in the link below, and it will be lying flat on the motherboard.

 

https://www.ebay.com/itm/752597-001-HP-Stream-11-d010wm-11-d-Series-WiFi-Wireless-Card-753076-001-Ge...

 

Here is the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c03280829

 

If your PC has two antenna cables connected to the BCM wifi card, you can upgrade to this model...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0           HP Part # 710661-001

The card has a maximum throughput of 867 MBPS on the 5.0 GHz wifi band using an AC router.

The card is readily available on eBay or Amazon.

 

Search by the HP part number, not by the model number of the wireless card.

Prior to installing the Intel card, uninstall both the Broadcom wifi and Bluetooth adapters in the device manager and check the uninstall driver box.

If there is Broadcom Bluetooth software listed in the Windows control panel>programs section, uninstall that too.

Then shut down, unplug the PC, and install the Intel card.

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