CANCELLING AN ORDER

[StevenMSpicer]

DOES ANYONE KNOW HOW TO CANCEL AN ORDER?

[Hawks_Eye]

Hi @StevenMSpicer 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

To cancel an order, follow these steps:

1. Log in to Your HP Account: Visit the HP Store and sign in using your account credentials.
2. Locate Your Order: Navigate to the "Order History" or "My Orders" section.
3. Cancel the Order: If the order is eligible for cancellation (usually within one hour of placing it), you'll see a "Cancel Order" button. Click it, select a reason for cancellation, and submit your request.

USEFUL TIPS

• Cancellation requests are for the entire order, not single items within an order.
• You can only cancel orders that were made within one hour, before the order processing starts.
• Once your order is placed, it cannot be edited. If a change is necessary, you have a limited amount of time to cancel and resubmit the order.
• Once confirmed as canceled, your order will reflect that status, and you will not be charged. Confirmation will be sent via email, or will be available online at Order Status.
• If the "Cancel Order" button is not available on your order detail page, the cancellation period has passed, and a cancellation request is no longer possible. 
• Please review our returns information at HP.com Store returns and exchanges.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye