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Swanette Top Student
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CD DVD Burner problems

HP Pavilion a6620f Desktop PC
Microsoft Windows Vista

My burner opens up and when a CD or DVD is inserted, the light just blinks.  Nothing opens up to view the disc that was inserted.  I checked for an updated driver on my computer and it says the driver is installed correctly.  How do I get this to work??  Anybody?

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Swanette Top Student
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HP Recommended

Solved!

CD DVD Burner problems

Never mind my inquiry for help, I solved it on my own by searching on line to the error code of 19.  In case anyone else has this problem do this below.  It fixed the problem!!!!

See if iTunes is causing the problem

Despite being a fairly popular piece of software, iTunes has been known to create quite a mess in the registry. If you’re using it, this might be the cause of the Code 19 problem, so it’s worth seeing if it helps.

  1. Open your Control Panel by pressing the Windows key on your keyboard, typing Control Panel and opening the result.
  2. To the top right, switch to Large icons view, and locate Programs and Features, then open it by clicking on it.
  3. From the list, find iTunes and click the Repair button from the top toolbar. Follow the wizard until the end, and reboot your device. You shouldn’t be facing this issue anymore, if iTunes was the problem.
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