cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
2 1 1 0
Message 1 of 2
135
Flag Post

Solved!

CD DVD Burner problems

HP Recommended
HP Pavilion a6620f Desktop PC
Microsoft Windows Vista

My burner opens up and when a CD or DVD is inserted, the light just blinks.  Nothing opens up to view the disc that was inserted.  I checked for an updated driver on my computer and it says the driver is installed correctly.  How do I get this to work??  Anybody?

1 REPLY 1
Highlighted
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Never mind my inquiry for help, I solved it on my own by searching on line to the error code of 19.  In case anyone else has this problem do this below.  It fixed the problem!!!!

See if iTunes is causing the problem

Despite being a fairly popular piece of software, iTunes has been known to create quite a mess in the registry. If you’re using it, this might be the cause of the Code 19 problem, so it’s worth seeing if it helps.

  1. Open your Control Panel by pressing the Windows key on your keyboard, typing Control Panel and opening the result.
  2. To the top right, switch to Large icons view, and locate Programs and Features, then open it by clicking on it.
  3. From the list, find iTunes and click the Repair button from the top toolbar. Follow the wizard until the end, and reboot your device. You shouldn’t be facing this issue anymore, if iTunes was the problem.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation