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- HP Community
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- Desktop Operating Systems and Recovery
- CD/DVD/drive error Code 39 - Cannot access my DVD Drive

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02-21-2018 08:36 PM
I recently became aware I was unable to access my CD/DVD drive. I seldom use it, so it may have been some time since it quit working. The Device Manager shows, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)."
Some "possiblely related events":
- About 2 Weeks ago, one of my 4 2gig memory chips failed. I replaced it and all seemed well.
- There have been several updates from Windows in the past several weeks. Several related to my Cannon MX922 printer and to windows, all successful except 3 failed attempts on my NVIDIA Dispaly adapter to install new drivers, 23.21.13.8813. on 1/3 and 1/4/2018. I manually downloaded a newer driver from the NVIDA site 23.21.13.9077 and Windows Update has stopped trying to update the adapter.
- There have been two "Unusual messages which popped up, something about an "un-named program received a request to terminate C++", or something similar.
Things I have tried to correct the issue:
- Searched, via the Device Manager for new drivers. None found.
- Uninstalled and re-installed the DVD from Device Manager.
- Physically removed the device, rebooted/shutdown, replaced the device and rebooted.
- Purchased a new DVD device and installed it following Mfg instructions. No Joy. Same error.
- Followed all steps from the HP Support Assistnat for "Troubleshoot CD and DVD Drives up to Step 5c. "Use Microsoft System Restore". I have had issues with System Restore in the past and since I have no idea how far back in time I would need to restore, I have resisted this option, thus far.
Other observations:
- The drive has power, as the tray opens and closes.
- I "believe" the disk is turning to some degree, as the disk is not in the same postion after it is inserted and then ejected. However, I cannot hear it spin up to a high speed. I am not sure if this computer was ever audible when a disk was insered. This is true for both the present drive and the new one I bought.
Any assistance would be greatly appreciated.
Best Regards,
Don
Solved! Go to Solution.
Accepted Solutions
02-22-2018 07:43 AM
Hi, @Windy-Bill
This help link from Microsoft will give you the steps to fix the issue...One of them should work...normally Method 5 in your case.
02-22-2018 02:40 AM
Whew! You have already done a lot!
> I have no idea how far back in time I would need to restore, I have resisted this option, thus far.
The rule is to choose the most-recent check-point, and roll-back to that point.
<LOOP>
If you still have the symptoms, choose the most-recent of the remaining check-points, and try again.
</LOOP>
The number of available restore-points depends on how much disk-space that you (or Windows) has allocated for the check-points, and the size of the check-points. If you store "folders" and large files on your "Desktop", your check-points will be large.
Not a perfect solution. Sigh.
I would be tempted to use "disk-cloning" software, onto a brand-new disk-drive, before trying to use System Restore.
If all the attempts fail, then you have a brand-new, in-warranty, up-to-date, disk-drive, that you can boot.
02-22-2018 07:43 AM
Hi, @Windy-Bill
This help link from Microsoft will give you the steps to fix the issue...One of them should work...normally Method 5 in your case.
02-22-2018 02:29 PM
Hello Paul,
Thanks for your help thus far.
From the link "https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...", I completed Method 1 and 2.
Method 1 Results:
Troubleshooter results:
Method 2.
BIOS
BIOS show the CDDVD drive as the 2nd drive.
Details Page shows: Transfer Mode UDMA2
Before I went to Method 3, I read method 4. I would like to see if the problem is apparent in Method 4, which says:
"Method 4: Remove and reinstall IDE/ATAPI drivers
To remove and reinstall IDE/ATAPI driver, follow these steps:
- From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.
- Expand IDE/ATAPI Controllers, and then:
- Select and right-click ATA Channel 0, and then click Uninstall
- Select and right-click ATA Channel 1, and then click Uninstall
- Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall
- If there are additional entries, right-click them and then choose Uninstall."
When I open Device Manager, and select "Show Hidden Devices", "IDE/ATAPI Controller" does not appear. See Screen Snip below:
Device Manager showing hidden devices
I have expanded all of the items, and have been unable to locate, "IDE/ATAPI Controllers". Should it be present? If so, how do I fix this issue?
Thanks again and Best Regards,
Don
02-22-2018 02:41 PM
You're very welcome, Don:
Unrelated to your reply...I don't know what the DriverInterface device is.
I have never seen such an item. You may want to look into that device.
What is the hardware ID for that device?
Use this guide for how to find that info. I'd like to see what that might be.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
You are correct...I don't see an IDE/ATAPI Controllers device manager category, but that may be due to the fact that your PC has the drives listed under the Storage Controllers device manager category, if the drive controllers are set to RAID.
I believe the only drive controller settings for the motherboard your PC has are RAID (which is the preferred setting) or IDE.
So if that is the case, you can't try the steps listed in Method 4. Go on to Method 5.
Paul
02-22-2018 03:19 PM
Wow! Thanks for the quick reply.
I also learned my BIOS is version 5.39 and the cruuent version is 5.43, so I know it needs to be updated. Will it make any difference if I do that before or after Method 5.?
With respect to the "DriverInterface device", below is the device expanded and the properties for one of the Logitech items. They all seem to be the same. I'm not sure they are still part of my system. I thought this might explain what it is to you. It doens't to me, though, just because you inquired. Whatever they are or were, they "appear to me" to be working correctly.
I will download the BIOS update and await your recommendation.
Thank you again.
Don
02-22-2018 03:31 PM
Thanks.
It looks like some kind of keyboard/mouse thing. I agree. Not a problem, or a cause of your current dilemma.
I really think you should try method 5 first.
Flashing the BIOS always carries potential risks of wrecking a PC.
I would first read the BIOS release notes, and see what the update fixes or what enhancements it includes.
I highly doubt that a BIOS update will resolve the DVD not working issue.
It's one of those 'if it's not broke, don't fix it' kind of things, when it comes to BIOS updates.
With driver and software issues, you can always reinstall W7.
If a BIOS update goes bad, your PC is done for.
02-22-2018 04:15 PM - edited 02-22-2018 04:20 PM
> I don't see an IDE/ATAPI Controllers category ...
Your motherboard: HP and Compaq Desktop PCs - Motherboard Specifications, IPIBL-LB (Benicia)
The Internal Connectors are:
• One 24-pin ATX power connector
• One 4-pin ATX power connector
• Six SATA connectors
• One floppy drive connector
• Two 12v fan connectors for CPU fan and PC fan
• One 9-pin header for power button, reset button, power LED, and HDD LED
• Three USB 2.0 headers supporting 6 USB ports or devices
• One IEEE 1394a header
• One SPDIF audio output header
• One 4-pin audio line-input connector (interrupts line input on back panel, Vista capable, requires matching front audio jack module)
• One 9-pin audio header for headphone-out and microphone-in (yellow, Vista capable, requires matching front audio jack module)
• Intel high-definition Audio/Modem Link (2x8 HDMI connector)
• One jumper for resetting BIOS settings
• One jumper to disable BIOS password checking
----------------
From the picture of that motherboard, there are no sockets for IDE 40-pin (or 80-pin) data cables on the motherboard.
Thus, no detectable IDE/ATAPI hardware devices exist. In the picture, located just above the power-connector is a 32-pin socket, for "floppy" (3.5, 5.25, 8 inch) devices.
As to the BIOS: HP Pavilion p6110t CTO Desktop PC -- IPIBL-LB Motherboard BIOS Update
the "new" specifications:
Type: BIOS
Version: 5.43
Release date: Aug 6, 2010
Fixes:
• Improves system thermal performance.
• Updates fan curve for processor support.
• Resolves issue with the system appearing to hang during restart if an HP Personal Media Drive is connected.
• Resolves issue with the system hanging when 7GB of RAM is installed.
• Updates Hardware Diagnostic Tools to v4880.05
-------------
As the Other Person indicated, I say "let sleeping dogs lay", unless you have "overheating" issues, or have such an add-on HP device, or you have exactly that amount of RAM (4GB plus 2GB plus 1GB), or you want the newest tools.
02-23-2018 09:15 AM
Good Friday Morning Paul,
I hate doing edits to the registry, I am prone to dyslexic mistakes, BUT...I slept on it last night and followed the instructions for Method 5, triple checking every step and "TA-DA!". After a long shutdown and reboot process; my existing CD-DVD drive reappeared as a drive on my computer. (At first, it said I did not have access privileges, but after a minute or so, it relented and let me read and play a CD.
Thank you profousely for all the time and knowledge you shared with me to correct my issue. You're the BEST!
Best Regards,
Don (Windy-Bill)