CMOS 502 error

[KSibly]

Rebooted PC now wount come up when I unplug and plug back in asking for bitlocket key but never set up on on the PC only on a drive I had attached.  I have removed all external drives and tried but same result w

[VikramTheGreat]

Hi @KSibly,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY All-in-One - 32-a0014 is asking for a BitLocker recovery key after a reboot—even though you never set it up manually—this can happen due to:

• A change in hardware configuration
• Or a TPM (Trusted Platform Module) reset

Even if you didn’t enable BitLocker yourself, Windows 11 Home can automatically enable device encryption if your PC supports it.

1. Check Your Microsoft Account

• Go to: HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support
• Sign in with the Microsoft account you used on this PC.
• Look for a recovery key associated with your device name.

2. Check Other Accounts

• If the PC was set up by someone else (family, IT, etc.), check their Microsoft account for the key.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat