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HP Recommended
HP ENVY All-in-One - 32-a0014
Microsoft Windows 11

Rebooted PC now wount come up when I unplug and plug back in asking for bitlocket key but never set up on on the PC only on a drive I had attached.  I have removed all external drives and tried but same result w

 

1 REPLY 1
HP Recommended

Hi @KSibly,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY All-in-One - 32-a0014 is asking for a BitLocker recovery key after a reboot—even though you never set it up manually—this can happen due to:

  • change in hardware configuration
  • Or a TPM (Trusted Platform Module) reset

Even if you didn’t enable BitLocker yourself, Windows 11 Home can automatically enable device encryption if your PC supports it.

1. Check Your Microsoft Account


2. Check Other Accounts

  • If the PC was set up by someone else (family, IT, etc.), check their Microsoft account for the key.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.