Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Can't Order Recovery Kit

HP Recommended
Microsoft Windows 10 (64-bit)


I need to order a 16G USB - Windows 64-Bit Recovery Kit but the website won't let me get past Step 1 regardless of browser or computer. I've spent a couple of hours now trying to get through with someone in chat or phone to assist but no one seems to be available or able to help. I just need someone to help assist in ordering this. 




HP Support Agent
HP Support Agent
20,433 20,435 1,491 1,739
Message 2 of 2
Flag Post
HP Recommended

Hi @Bryan_S3

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here:


Thank you for visiting the HP Support Community.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation