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- Can't exit blue screen on my HP with Windows 10 to log in.

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02-01-2022 06:19 PM
Hello, I'm having some trouble using my HP ENVY Desktop 750-424. It's running on Windows 10 and starts on a blue screen that won't let me log in. The opening screen has a bunch of options on how to fix the issues but none of them seem to be working. I've tried resetting while keeping my files, but it says that I need additional free space which unfortunately I can't do. Even when I've tried uninstalling recent updates it gets me nowhere. I would really appreciate it if you could help me find a solution where I can keep my files and get the system working properly. I've attached just a few images of the screens I've encountered while trying to get my desktop working again. Thank you!
02-02-2022 09:28 AM - edited 02-02-2022 09:29 AM
Picture are missing and I am unsure of the exact problem. It is possible the drive cannot be booted up but the warning about lack of space make me think there are other problems. Please find a way to post the pictures or describe the problem word for word.
With important files and the possibility of a disk drive problem I recommend you obtain a cheap disk drive and install windows 10 on it using the "media creation" not the upgrade. You may need to disable secure boot and enable legacy to install. It will activate automatically . The original drive will need an SATA to USB adapter on it to allow checking it out.
https://www.microsoft.com/en-us/software-download/windows10
Before doing the above we need to know the exact problem. There are some files that can be deleted to free up space if indeed space is a problem.
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02-02-2022 01:45 PM
hi
@ARM0620 already see if you have a problem with the system disk or not!
HP PCs - Testing for Hardware Failures | HP® Customer Support
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