• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Desktop - 750-424

Hello, I'm having some trouble using my HP ENVY Desktop 750-424. It's running on Windows 10 and starts on a blue screen that won't let me log in. The opening screen has a bunch of options on how to fix the issues but none of them seem to be working. I've tried resetting while keeping my files, but it says that I need additional free space which unfortunately I can't do. Even when I've tried uninstalling recent updates it gets me nowhere. I would really appreciate it if you could help me find a solution where I can keep my files and get the system working properly. I've attached just a few images of the screens I've encountered while trying to get my desktop working again. Thank you!

2 REPLIES 2
HP Recommended

Picture are missing and I am unsure of the exact problem.   It is possible the drive cannot be booted up but the warning about lack of space make me think there are other problems.  Please find a way to post the pictures or describe the problem word for word.

 

With important files and the possibility of a disk drive problem I recommend you obtain a cheap disk drive and install windows 10 on it using the "media creation" not the upgrade.  You may need to disable secure boot and enable legacy to install.  It will activate automatically . The original drive will need an SATA to USB adapter on it to allow checking it out.

https://www.microsoft.com/en-us/software-download/windows10

 

Before doing the above we need to know the exact problem.  There are some files that can be deleted to free up space if indeed space is a problem.

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

hi

@ARM0620  already see if you have a problem with the system disk or not!

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.