Can't get the notebook to wake using external keyboard or mouse

[Victor_Meldrew]

Notebook product number: E0K77UA#ABL

I am using an external mouse and keyboard with this notebook and want to wake it from sleep when I hit a key or move the mouse, but it won't. Wakes fine pressing a key on the notebook keyboard or touching the pad.

I have tried all the settings in the device manager to prevent the turning off of hubs and enabling the devices to wake. I have downloaded the support assistant and loaded all available drivers and still nothing.

I don't think there is any power going to the USB ports when the notebook is in sleep mode as the mouse usb connector has an LED on it which is off when in sleep mode.

Any ideas?

[Raj1788 · Accepted solution]

Hi @Victor_Meldrew,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand that you are unable to wake the notebook using the external keyboard or mouse.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Are you facing this issue after an update?

Did you try the make any changes in the notebook?

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[Victor_Meldrew]

I don't believe it!

Thanks for the reply Raj1788, but mysteriously it has started working! Not sure what I did, but perhaps it was a cold start or something after installing new drivers. Anyway, it is working now. Hopefully your notes will be useful for someone else.

[Raj1788]

Hi @Victor_Meldrew,

Hurray!!!

I'm delighted to hear that it's working!

Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well.

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉  

Happy New Year!

Cheers!