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LZaks
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Message 1 of 2
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Can’t start computer

HP Recommended
HP Pavilion Desktop 460-p214
Microsoft Windows 10 (64-bit)

I went to turn computer on and I got this 

DC45B05C-4FD7-41CA-80B8-373AB702FC54.jpeg

 so my daughter hit ctrl , Alt and another key I did not see and brought us to a testing of computer and all passed but one which stated (not available)

61EA0B4B-ED9F-4435-BC46-900EDFA9F287.jpeg

 she then some how got this 

32C8DD9C-9AF0-4AD6-A923-59CBC149304E.jpeg

 she click enter key for “ok” and it brought us back to the first photo. 
PLEASE HELP:(

 

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WAWood
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Message 2 of 2
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HP Recommended

@LZaks 

From your photos, it looks like the Long DST check never finished -- and that most likely indicates that the hard drive has died, as you have already run the diagnostics and they won't complete.

 

All-in-Ones are basically oversized laptops because like them, it is real hard to get the case open without breaking it and we have no instructions that I know of that we can provide.

 

You need to see if there is any place local that will open it for you so the drive can be replaced.

 

Once you have the new drive in place, read the instructions below about using the HP Cloud Recovery...

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

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