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Cannot access boot sequence

HP Recommended
Pavilion Elite 500Y
Microsoft Windows 10 (64-bit)

Hard drive failed. Unable to boot computer. Trying to boot from USB thumb drive or a DVD. Have purchased a new SDD but it is labelled a "G" drive. Unable to boot the computer. Pressing the ESC key during start up doesn't work. Nor dos the F9 key.

HP Support Agent
HP Support Agent
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HP Recommended

@NickBridge  Welcome to HP Community!


I understand that you are unable to access boot sequence.


Do not worry. I will try to fix the issue.


As you have stated that hard drive is failed. Have you performed the hard drive test and checked?


Please remove the hard drive connection and then only install the SSD and check.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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