• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-09-2020 09:35 AM

HP Recommended
Product: Pavilion Elite 500Y
Operating System: Microsoft Windows 10 (64-bit)

Hard drive failed. Unable to boot computer. Trying to boot from USB thumb drive or a DVD. Have purchased a new SDD but it is labelled a "G" drive. Unable to boot the computer. Pressing the ESC key during start up doesn't work. Nor dos the F9 key.

1 REPLY 1

‎05-17-2020 12:57 PM

HP Recommended

@NickBridge  Welcome to HP Community!

 

I understand that you are unable to access boot sequence.

 

Do not worry. I will try to fix the issue.

 

As you have stated that hard drive is failed. Have you performed the hard drive test and checked?

 

Please remove the hard drive connection and then only install the SSD and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.