12-26-2022 07:58 PM
My friend is selling me her up pc touchscreen computer. She reset to factory settings (supposedly) but We cannot get past her login page even after she removed device from her Microsoft account. Recovery did not work going in through shift restart
12-27-2022 07:26 AM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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