cancel
Showing results for 
Search instead for 
Did you mean: 
HeyLobo
New member
1 0 0 0
Message 1 of 3
2,813
Flag Post

Cannot open photos. Get a data is invalid error.

HP Recommended
Example: Pavilion AIO 27 -r0xx
Microsoft Windows 10 (64-bit)

I cannot open my photos.  The file seems to be there but why I attempt to open a JPEG, I get an error message box that shows my string (C;\Users\...etc) but at the bottom of the it says "Data is invalid."  I have run the troubleshooting icons to no avail  Help!

2 REPLIES 2
RrichardD
Level 3
67 62 3 8
Message 2 of 3
Flag Post
HP Recommended

Dear Lobo,

 That seems like an OS (Windows) file/application=default-app problem, not your HP computer. Try doing an internet search for Infraview 64 and download/then install it. Reboot, then go to Settings -> Applications -> Default Applications -> Images/pictures and select Infraview 64 as the default image viewer.

 

 If you already have it, re-install it and set it as the default viewer.

 

 Cheers,

 

 Rick.

0 Kudos
WAWood
Level 16
Level 16
32,699 32,599 2,966 7,281
Message 3 of 3
Flag Post
HP Recommended

@HeyLobo 

 

That message means the picture file is corrupted -- and there is really no reliable way to fix it.

 

There is an application that CLAIMS to be able to fix corrupted JPEG files -- Stellar Repair for Photo -- and they offer a free TRIAL version that will claim to repair a file but only allow you to view it, not save the repaired file.  It's worth trying to see if it works for you -- I have tried it and it does NOT work for me.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation