Cannot see SSD in Diskpart

[BobShe]

Hi

Any ideas of help would be appreciated.

I have an HP 27-dp1022na HP all in one that was work with no issues up to a couple of weeks ago. It then one morning would not boot into Windows. Maybe a Windows Update came down over night and failed. Since then I have been unable to get back into the PC. 

It is in a constant loop attempting an automatic repair which fails with a message

STOP: DRIVER_PNP_WATCHDOG (OX1D5)

When I boot from a newly made Win11 USB ISO I get to the install screen where it asks where to install the new OS but the SSD is not listed. I have selected the Load driver option and placed the Intel RST VM drivers as recommended by HP but they do not load and eventually I get the same Stop message as before. 

I have run the full diagnostics on the SSD and it passes everytime.

Any advice or help would be great

Bob

[Paul_Tikkanen · Accepted solution]

Hi, Bob:

Try the IRST drivers that I zipped up and attached below.

If those drivers don't work either, then the only other suggestion I can offer would be to use the HP cloud recovery tool on another PC and make a bootable USB recovery drive that will factory reset the drive to its 'out of the box' condition.

Here is an info link for how to use the utility:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Since you have to use the software on another PC, you will have to enter your PC's product number in the tool's search window in order to proceed.

Your PC's product number is 53Y53EA#ABU

[BobShe]

Many thanks the second cloud solution worked perfectly and even got me back to a working win11 environment.

Many thanks absolutely brilliant

Bob

[Paul_Tikkanen]

You're very welcome, Bob.

Glad that the HP cloud recovery tool media got your PC up and running again.

I recommend you save that recovery drive in case you ever need it again.

The reason being (as I have discovered), is that once the PC reaches 5 years of age, HP removes the recovery images for those PC's from the file server, and they don't tell you.

Cheers,

Paul