01-14-2017 07:12 PM
My Hard drive crashed a few months ago and had to be replaced and the operating system re installed. Unfortunately the HP service people had difficulty in obtaining the replacement operating system and I have now discovered that a 32 bit system was installed instead of the previous 64 bit system. As a result I have several program not fully functional.
Can anyone help me in obtaining the 64 bit system for this computer
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01-14-2017 07:45 PM - edited 01-14-2017 07:57 PM
You posted that your PC is running W10 32 bit. It originally came with W7.
If you had previouly upgraded to W10, you can download the 64 bit version of W10, and clean install it by using the media creation tool from the link below.
Read the info under the section labeled 'Using the tool to create installation media.'
During the installation process, when you are asked to enter a product key, there will also be an option to select: 'I don't have a product key.'
Select that option, and W10 will install and automatically activate once you are reconnected to the internet.