Changing the password to my dead husband’s computer sign in

[Linda741]

My husband died of COVID. I have his Pavilion 23 desk computer Model 23-h056. I would like to access his desktop to retrieve some music he wrote for his memorial concert. I do not know his password and when I try to change it I get a message saying, This feature requires removable media such as a UBS flash drive. 
I put a UBS flash drive in every one of the four UBS ports, but it doesn’t recognize them.  Please help! Linda741

[Betty0610]

@Linda741

Welcome to the HP Support Community.

I'm really sorry for you loss. I wish you strength to overcome this situation.

I recommend you to get the device to a local tech store, to have the data recovered onto an external drive and them reformat the internal laptop drive.

https://support.hp.com/in-en/document/c04648973

Let me know if this helps.

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Thanks!

Have a great day!