Chromebook won't reload after wifi outage

[oldcolleen]

Had a local wi fi outage and now my Chromebook will not reload with Google sign in. I was allowed to change the password for the sign in but google keeps freezing. The computer is now useless

[Irfan_06]

Hi @oldcolleen,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your HP chromebook that is not booting into windows.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[oldcolleen]

So I don't have Windows.  My partner is the "owner" of the HP and he can no longer sign in through his google account, though he can now as Guest. Will I have to do a factory reset of his HP to remove him as owner and hope that resolves the issue with him not being able to sign on ?  BTW, he can access his email and drive accounts through the guest portal on the HP.

[Irfan_06]

Hi @oldcolleen,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support