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‎06-20-2025 03:35 AM

HP Recommended

Dear HP Team,

 

We are currently utilizing an EDR solution, which recently flagged an event where the process BrService.exe attempted to delete a Volume Shadow Copy snapshot.

 

As BrService.exe appears to be associated with HP's security services, we would like to understand the reason behind this behavior.

Could you please provide clarification on whether this action is expected as part of its normal operation?

 

Thank you for your assistance.

 
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2 REPLIES 2

‎06-21-2025 11:06 AM

HP Recommended

Hi @Rohith_D,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?, an

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎06-21-2025 09:38 PM

HP Recommended

Dear Kuroi_Kenshi,

Greetings!

 

Please find the below model name 

 

HP ProBook 445 14 inch G9 Notebook PC

 

Thank you 

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