Computer frozen not operating

[Blue1972]

 

[BeemerBiker]

Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

if the disk is defective it needs to be replaced.  If the disk passes diagnostics see if you can repair the OS:

You need to boot into safe mode to fix the problem.

Click here to see how to start your system in safe mode.

Bring up the Windows Device Manager and look for errors
Sometimes you can just delete the defective device and reboot to have Windows find the correct one.
If Windows put the wrong one in then you need to roll back the driver to the previous one.
You can also run SFC or DISM to fix file corruption while in safe mode.  Do this is there is no visible problem shown by the device manager.

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.

Try the SFC first and if that gives a message that it cannot fix the problem then try the DISM tool.
Click here for repair instructions.