Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2019 09:14 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

HP Envy x360 running windows 10 64.

Computer is asking for login after factory reset and not recognizing my credentials.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2019 09:39 PM

HP Recommended

Did you set it up with a local account or a 'live' account? If local, there's nothing you can do except do a full factory restore using F11 when you turn on the PC.

If it's a live account, can you use another PC, phone or tablet to change your password (gmail, live.com, hotmail.com etc..)

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-21-2019 09:39 PM

HP Recommended

Did you set it up with a local account or a 'live' account? If local, there's nothing you can do except do a full factory restore using F11 when you turn on the PC.

If it's a live account, can you use another PC, phone or tablet to change your password (gmail, live.com, hotmail.com etc..)

Was this reply helpful? Yes No

‎10-22-2019 10:46 AM

HP Recommended

After I posted this I ended up doing the full factory restore using Esc during boot up and then F11 as you suggest.  It failed twice but magically worked on the 3rd try and I've been able to log in.  Thanks! 

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.