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- Computer is asking for login after factory reset and not rec...

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10-21-2019 09:14 PM
HP Envy x360 running windows 10 64.
Computer is asking for login after factory reset and not recognizing my credentials.
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Accepted Solutions
10-21-2019 09:39 PM
Did you set it up with a local account or a 'live' account? If local, there's nothing you can do except do a full factory restore using F11 when you turn on the PC.
If it's a live account, can you use another PC, phone or tablet to change your password (gmail, live.com, hotmail.com etc..)
10-21-2019 09:39 PM
Did you set it up with a local account or a 'live' account? If local, there's nothing you can do except do a full factory restore using F11 when you turn on the PC.
If it's a live account, can you use another PC, phone or tablet to change your password (gmail, live.com, hotmail.com etc..)
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