Computer stuck on automatic repair blue screen

[KeishaRenee]

microsoft windows [version 10.0.26100.1]

I was working on my computer and it shut down on me.  When i turned the computer back on it says "Preparing Automatic Repair".  Then it says "Diagnosing Your PC". After, it is on a blue screen that says Automatic Repair couldn't repair your PC.  It says to try Advanced Options (I have) and it has a log file code. (Log file: C\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt)

When I go to advanced options / troubleshoot, I have tried all.  I am not able to do a reset, startup repair, uninstall updates, system restore, NOTHING!.  I will not let me start up in safe mode.  I have also done some Command Prompts that I found online (chkdsk/r/fc   & sfc/scannow).  nothing has worked.  Everytime I restart my system, I am back to the Automatic Repair.  For Re-image it has no information. No location, no most recent system image info and no computer in.  It does not allow me to click NEXT in the imaging so I click Advanced.  That tells me to search for system image on the network OR Install a driver.  I do not know what to do there so I left it alone for now.  The only thing I have not done is create a USB.  Not sure as of now how to do that. 

Can  someone please help me with this issue.  

[Vjx]

Hello KeishaRenee ,

Thank you for reaching out. Regarding computer stuck on automatic repair blue screen issue you’re experiencing with your device

Kindly review the instructions as below :

- We do not currently have your device details to provide solutions like product name , serial number

- Confirm if the device goes to windows or stuck at pre boot - if yes

Enter the DISM Command:
To check for corruption: (fast, no repair):
dism /online /cleanup-image /checkhealth

To perform a full scan: for issues (no repair):
dism /online /cleanup-image /scanhealth to repair the image.
dism /online /cleanup-image /restorehealth

- Were there any changes made to the hardware or software , windows updates or drivers update 

- We at HP do not encourage hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/au-en

https://support.hp.com/in-en/document/ish_4511095-4511141-16

https://support.hp.com/si-en/document/ish_4374279-4216685-16

- Instructions for setup on best research possible  -

1. Perform a Hard Reboot

• Step 1: Press and hold the Power button for about 10-15 seconds until the laptop turns off completely.
• Step 2: Wait a few seconds, then press the Power button again to turn the laptop back on.
• Step 3: See if the laptop starts normally or if it goes back into the repair loop.

2. Boot into Safe Mode

• Step 1: When the laptop is in the "Preparing Automatic Repair" loop, hold down the Power button to force it to shut down.
• Step 2: Turn the laptop back on and immediately press F8 (or Shift + F8 on some models) repeatedly before the Windows logo appears.
• Step 3: If successful, you should see the Advanced Boot Options menu.
• Step 4: Choose Safe Mode and press Enter.
• Step 5: If the laptop boots into Safe Mode, you can try running a system restore or uninstalling any recent updates or software that might be causing the issue.

3. Perform a Startup Repair

• Step 1: Boot the laptop and interrupt the startup process three times (turn off the laptop as Windows starts to load). This should trigger the Automatic Repair screen.
• Step 2: On the "Automatic Repair" screen, select Advanced options.
• Step 3: Go to Troubleshoot > Advanced options > Startup Repair.
• Step 4: Follow the on-screen instructions to allow Windows to attempt to repair the startup.

4. Use System Restore

• Step 1: From the Advanced options menu, select System Restore.
• Step 2: Choose a restore point from a date when your laptop was working correctly.
• Step 3: Follow the prompts to restore your system.

5. Run Command Prompt Commands

• Step 1: Access the Advanced options menu and select Command Prompt.
• Step 2: In the Command Prompt window, type the following commands one by one and press Enter after each:
  • bootrec /fixmbr
  • bootrec /fixboot
  • bootrec /scanos
  • bootrec /rebuildbcd
• Step 3: After running these commands, type exit and press Enter to close the Command Prompt.
• Step 4: Restart the laptop to see if the issue is resolved.

This will help us narrow down the cause and suggest the best fix