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Wanda661
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Message 1 of 2
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Computer will not do Automatic Repair

HP Recommended
Pavillion XA0069A

I have a brand new Hp All in one and I did a backup overnight and now it has come up with Automatic Repair. I clicked on Advanced Options  then Troubleshoot Then Advanced Options again and finally on System Restore. 
The next screen it comes up with a message : No restore points have been created on your computer’s system drive. 
To create a restore point open System Protection. 
when it click on this it comes up 

System Protection is available only in online operating system. 
I then cannot go any further. 
I am pretty confused with this and sorry for the long description but if you can help that would be great. 

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WAWood
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Message 2 of 2
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HP Recommended

@Wanda661 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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