Computer won’t get off the welcome screen after signing in

[breana2]

After I login it gets stuck saying welcome. I pull up the startup menu but nothing helps. Rebooting does nothing and system recovery won’t work. 

[Nirvana_95]

Hi @breana2 

Welcome to the HP Support Community. Thanks for bringing this to our attention.

May I know if you have made any recent hardware or software changes to your system?

Could you tell me the Windows version you are using on your system?

I would suggest you press and hold the power button for 30 seconds to check if the issue persists. Let me know the outcome of it.

If the issue persists then let us attempt a Microsoft System Restore to rollback the laptop to an earlier date when everything was working fine. This will not delete any data. The steps mentioned under "Restore your computer when Windows cannot start normally" should help.

In case of a problem then let us run a hardware test on the laptop. The following steps will help:

• Power off the laptop.
• Turn on the laptop and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the main menu, click Component Tests.

Hard Drive/Storage Tests - There are six hard drive tests, and they can take from 10 minutes to 2 hours or more to complete.

To run the hard drive tests, follow the steps in Hard Drive Tests.

If the hard drive test passes then you may perform a Microsoft Push Button Reset. This repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or by removing all your personal data.

I sincerely hope this fixes the issue. Let me know how it goes. All the best! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @breana2

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @breana2 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!