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‎10-13-2020 07:27 PM

HP Recommended
Product: Hp envy touch smart 15 notebook pc
Operating System: Microsoft Windows 8.1 (64-bit)

All of a sudden I got a repair a disk Drive message says may take a while well that’s been for a couple days I’ve tried the earth to the F 11 and I’ve narrowed it down to it being a hard drive the short DST check and drive one and I have the product ID and the failure ID number what can I do there’s a blank screen there’s nothing I can do is there any hope

1 REPLY 1

‎10-14-2020 05:10 AM

HP Recommended

That message comes from the SMART drive software telling you the hard drive has failed.  Since it seems the the PC no longer will boot, that also indicates the hard drive failure.  You can try to run the Diagnostics routine to verify that.

To run the Diagnostics routine, start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

If the hard drive has failed, then it needs to be replaced and Windows will need to be reinstalled.


I'm not an HP employee.
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