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‎07-21-2020 10:34 PM - last edited on ‎07-22-2020 08:01 AM by Retired

HP Recommended
Product: model 550-221 ur.
Operating System: Microsoft Windows 10 (64-bit)

Hello!  

What does the following result of short disc test of hard disc (Desktop computer, model 550-221 ur.) mean?

RGEC3W-80AA6B-X87SLK-60WH03,

short disk test DST error,

product ID: T 1G75EA#ACB

thank you

Olga

[Personal Information Removed]

1 REPLY 1

‎07-22-2020 08:22 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service guide, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717087

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-550-200-desktop-pc-series/9259612

 

 

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