DTS issue

[bobpegritz]

Dear Friends,

           I have a new, under warranty HP desktop (see below).  I keep getting these DTS system failure popups and so I have called HP tech support 4 times over 3 months.  Each time, a tech "takes over" the computer, they fail.  That box still appears.  Since they have failed FOUR times, I want a new computer.  They say that my requests for a new computer have been "denied".  What has HP come to?  

           Here is the information that I have:  

Product Description:	HP OmniStudio X 31.5 inch All-in-One Desktop PC 32-c0000 (9T0G1AV)
Product Number:	A5JQ5AA
Serial Number:
Case Subject:	IW/DTS Issue

        I just LOVE it when those Indian people tell me "Ohhh Robert, don't worry."  I am beyond worry.  It appears that HP has sold me a defective computer and refuses to replace it.  I'm giving then one more week and then we'll see HP in small claims court.

                     Bob Pegritz

[Max3Aj]

Hi @bobpegritz, Welcome to the HP Support Community 

  

I understand you are facing an issue with your unit. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support