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Honor Student
Posts: 3
Member Since: ‎12-11-2016
Message 1 of 5 (252 Views)
Accepted Solution

DVD player not working - doesn't show up on pc anymore

Product Name: HP Envy
Operating System: Microsoft Windows 8.1 (64-bit)

I tried to play a DVD on my pc yesterday and got error "No Disk in Drive E".

 

Tried a different dvd, got the same thing.   Rebooted computer and tried again, got the same error.

 

Thought the device went bad, so got another one and just installed it.  

Tried to play a DVD on this one and I got the SAME error message!

 

I tried Cyberlink Video, Windows, and VLC media player.  NONE of them read anything in that drive.

 

Cyberlink states that it has all the current up dates.  Windows media player doesn't even show a drive e, and neither does VLC.

 

So.......WHATS WRONG???

 

This computer is only 2 years old.

 

I have a HP Envy.

 

Image

 

 

 

Update:

 

I have tried uninstalling the driver and rebooting - no change.

I tried replacing the dvd player unit - no change.

The Device Manager does not have a "rollback" option.

Tried an external dvd player - same problem.

 

The properties on the driver show Error Code 39.

I looked this up online and followed the instructions on how to resolve that, which ends up in having to use the "rollback" feature, which is not an option.

 

I also used the Microsoft suggested troubleshooting feature, and all I get from that is this...

Image

 

Some online info suggests this is a registry issue and to contact tech help.

 

 

So what now?

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Accepted Solution

Re: DVD player not working - doesn't show up on pc anymore

Here are some HP specific troubleshooting steps you can try: CD/DVD drive not Detected

 

 

Smiley Wink If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
        If my answer solved your problem please mark it as the Accepted Solution. Thanks!

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Associate Professor
Posts: 1,280
Member Since: ‎01-23-2009
Message 2 of 5 (238 Views)

Re: DVD player not working - doesn't show up on pc anymore

Here are some HP specific troubleshooting steps you can try: CD/DVD drive not Detected

 

 

Smiley Wink If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
        If my answer solved your problem please mark it as the Accepted Solution. Thanks!

Honor Student
Posts: 3
Member Since: ‎12-11-2016
Message 3 of 5 (219 Views)

Re: DVD player not working - doesn't show up on pc anymore

[ Edited ]

 

Bios shows cd/dvd rom there.

 

Nothing else has worked.

 

Even did refresh, and still same problems 

 

Honor Student
Posts: 3
Member Since: ‎12-11-2016
Message 4 of 5 (211 Views)

Re: DVD player not working - doesn't show up on pc anymore

 

 

Thanks!!!!

 

Cleaning/deleting the registry items did the trick!

Cat Very Happy

Associate Professor
Posts: 1,280
Member Since: ‎01-23-2009
Message 5 of 5 (196 Views)

Re: DVD player not working - doesn't show up on pc anymore

You're welcome! Glad I could help. Smiley Happy

 

Thank you for marking my answer as the "Accepted Solution" so others with the same problem can more easily find an answer.

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