DVR CD PLAYER RW IS DONE. ALSO JUST DISAPPEARED FROM THE LIST OF INSTALLED HARDWARE TODAY. NEED NEW

[TERI411]

HI!  I HAVE A SLIMLINE DESKTOP PC. MODEL # IS 260-p037 CB.  SERIAL # IS [personal info removed].  OUT OF WARRANTY NOW. DVD RW CD PLAYER DOESN'T WORK, NO MATTER WHAT I INSTALL IN IT TO PLAY IT.  SOMETHING EVENTUALLY OPENS AND A GREEN BAR RUNS ACROSS THE TOP BUT THE DISKS NEVER PLAY.  THE PC FREEZES AND I HAVE TO MANUALLY PRESS THE POWER BUTTON TO STOP IT AND WIPE IT OUT.  YESTERDAY, THE DEVICE, DRIVE E, WAS LISTED IN SYSTEM  FOLDER. TODAY IT ISN'T THERE. ???  JUST THE PC DRIVE C AND THE SYSTEM RESTORE DRIVE.

I NEED A NEW DVD RW PLAYER.  WHAT DO I BUY?

I HAVE THE WORST LUCK WITH THESE DVD PLAYERS IN PCS. NONE OF THEM EVER WORKED FOR ME, BUT THE ONE IN HP LAPTOP IS GREAT!  SHHHH

THANK YOU FOR YOUR HELP.  

TERI411

[Elohi_NR]

Hi @TERI411,

Welcome to the HP Support Community. 

I understand that you are facing issues with your DVD/CD Player. I'd like to help!

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[WyreNut]

@Elohi_NR 

Why is the possible solution to this user's question required to be "private", and not offered to All HP Users???

WyreNut

[Andrea_D01]

Hello @WyreNut -

Some responses require personal information to be shared which should never be done publicly.  In this case, the HP Agent was helping the user via PM to ensure accuracy of the solution and to follow Rules of Participation.

Thanks,