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‎09-09-2020 10:29 AM

HP Recommended
Product: HP Desktop M01-F0xxx
Operating System: Microsoft Windows 10 (64-bit)

Motherboard: HP 8643 (AM4)

Graphics: 2048MB ATI AMD Radeon RX Vega 11 Graphics (HP)

 

Start up drive is an SSD: 238GB Western Digital WDC PC SN520 SDAPNUW-256G-1006

I added a 4TB (3726GB Western Digital WDC WD40EZRZ-00GXCB0 (SATA )) before ever turning on the computer. Single partition. Setup all the user folders on the data drive. I have done all the Windows system updates, as well as the recommended updates from the HP Support Assistant.

 

This setup worked fine for about 6 months (until June or July '20). The system began to freeze. At first it froze only after waking from sleep or hibernation. I deactivated sleep mode. I also turned off all the power-saving settings in the Device Manager. Now freezes "randomly," sometimes after startup or restart, or sitting for some time. System sometimes becomes sluggish for a few seconds before freezing. Sometime the blue ball spins when it is frozen.

 

Could this be a problem with spinning up the mechanical HD?. 

2 REPLIES 2

‎09-10-2020 04:58 PM - edited ‎09-10-2020 05:08 PM

HP Recommended

Hi,

 

There are usually two causes when a PC randomly freezes.

 

1. Hardware. Start the PC. Tap "ESC", then select "F2".

 

Run system tests to check all hardware. Could be a bad drive, or memory, or some other hardware problem.

 

2. System file corruption. Check system health and system files by running W10 troubleshooting commands found at this site (Link). Run DISM then run a system file scan.

 

There is one other scenario when you have modified user settings. A W10 update to a newer version may cause corruption in this instance. I don't deploy user modifications (spreading user settings and program installations across two different drives) when building systems, so I have never dealt with this issue.

 

I normally use 1 TB or 2 TB NVME SSD system drives depending on user needs. Large games can be installed on the larger platter HDD. Spreading user file pointers across different drives may be problematic.

 

You may have to back up data and reinstall the operating system if the hardware is good and you find unrecoverable system file errors.

 

Regards

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‎09-27-2020 02:20 PM

HP Recommended

I have run every possible diagnostic multiple times, including the BIOS ones, as well as sfc, dism, boot-time chkdsk, full scans with Malwarebytes. 

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