Desktop pc

[Deedee431]

I don't know if I have the right board or not but here goes I bought a 22 touch all in  one pic last nite. Got it going this morning, and went to start it up again and a different screen came up and I put my  PIN number in manny times and it keeps saying that is the wrong pin, I wrote it down 4 times and my friend wrote it once, so I know it's the right one. Is there any way I can bypass that and get in and remove the pin? It has win. 10 home on it any help would be appreciated

[WAWood · Accepted solution]

Deedee431

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your new HP PC and wanted to help.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck