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Victoryhighball
New member
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Message 1 of 2
129
Flag Post

Desktop shuts down by itself after using it between 5-40 minutes

HP Recommended
HP all in one 27 dp0015no PC

Don't know anything about computers 

I just bought this one and as it says in the description, it shuts down and I need to restart the computer after using it between 5-40 minutes 

It doesn't matter if I have alot going on or just checking around in the options meny.

The company I bought it from requested me to check here if there is anything to do about it or if they need to swap the whole computer out for me 

Br/ Johnny 

 

 

 

1 REPLY 1
old_geekster
Level 16
Level 16
25,509 9,152 2,950 11,188
Message 2 of 2
Flag Post
HP Recommended

@Victoryhighball , welcome to the forum.

 

We could run you through a lot of tests and still not solve your problem.  Go back to the seller and tell them that you checked on the HP Forums with no solution.  You shouldn't have to fix a new computer yourself.  Opening up the case on an AIO is not as simple as a desktop computer.  It is not a good first attempt at repairing a computer for someone who knows nothing about them.

 

Let us know if you have problems with the seller.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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