Desktop stuck in update mode upon start up

[Lana624]

Help! My HP All in One is stuck in updates mode upon start up. I have tried to reboot multiple times using the power off/ on button (which is the only thing I can do)  and when I turn back on it goes straight to updating mode and stops when it gets to 76% where it hangs until screen goes black. Any suggestions ???

[WAWood]

@Lana624 

From your description, it sounds like Windows Update is failing repeatedly.

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.