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‎11-14-2019 11:29 AM

HP Recommended
Product: Pavillion MXX31505S6

My desktop started an update hours ago and has been stuck on an update at 60% all night. I don't know how to resolve this unless I restart it, which it suggests not to.  It is Pavillion MXX31505S6.

1 REPLY 1

‎11-14-2019 11:40 PM - edited ‎11-15-2019 12:00 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Your PC shipped with Windows 8.

 

Did you update to Windows 10?

 

You have a PC that was made in 2012.

 

I would suggest you shut down if the PC is stuck. What else can you do?

 

This is not the best solution. But I would do this.

 

Shutdown and restart your PC to see what happens.

 

The forum credo is to do no harm. You are in a bad situation now.

 

Regards

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