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cfkirchner
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Message 1 of 2
191
Flag Post

Desktop won't boot up

‎05-31-2020 09:39 AM

HP Recommended
Product: hp pavillion
Operating System: Microsoft Windows 10 (64-bit)

My desktop pavillion won't boot past the logo screen,  I have repeatedly pressed <F10=Setup> and nothing happens.  I have killed the power several times.  I have gone through all the tips already listed to no avail.  I just installed a new power supply about three weeks ago.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎06-04-2020 04:35 PM

HP Recommended

@cfkirchner
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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